We are always grateful when a family wants to share their experience with other parents searching for help for their child, especially a teenager, to stop wetting the bed. Here is the written version of this mom’s conversation with her counselor, Claudia, as they were completing treatment.
MOM: I’m so unbelievably grateful, and also just to this company. Words can’t begin to describe how truly thankful we are for all it has done.
After so many years of dealing with this problem, I can’t believe it’s no longer an issue in our house. I have a very healthy, happy, dry 16-year-old, so we just want to sincerely say thank you.
Our previous experience was with a company called Pacific International. It was a very long and draining experience that we had, and it was also unsuccessful. We started the program when my son was nine years old, and were very optimistic that it was going to help him.
We tried on our own, but knew we needed help at that point.
I’m sure as anyone knows who is dealing with this bedwetting problem, it’s very heartbreaking to see your teenager wake up wet every morning.
Pacific International told us that the program should work anywhere between one and two months to six months to a year at the longest.
My son was on that program for four years. At that point we said that that was enough, and we asked for a refund. They pushed off that request, and asked if we could try a couple more things.
Of course we did. We wanted to try more things because we wanted our son to be dry more than anything. The money wasn’t that important; we just wanted to get him dry.
The things they asked us to do were things we had already done and that hadn’t worked the first time, but we still tried.
After another long period of time–probably more than six months at least–we called it quits. To this day, we never received a refund that was promised, and I know we never will.
But we stayed with that program for so long–probably over the course of six years–because we wanted for our son to be dry.
We honestly didn’t know what else to do at that point. We just had no other answers. We were hoping and praying that he would grow out of it on his own, but he never did.
So for about a year, we just did nothing. Sometimes he would have long stretches of dry periods, and sometimes he would have long stretches of wetting. At this point, he was approaching 16 years old, and we knew we needed help, and that’s when we found the Enuresis Treatment Center.
CLAUDIA: Wonderful! So why did you trust us? What made you trust us?
MOM: First of all, we loved how the company began…by a woman looking for a solution to help her daughter. Gaile was wonderful on the phone. We knew a lot went into finding and researching solutions that worked, and we were just very impressed by all the people we spoke to.
I’m going to be very honest with you. We were very skeptical about this program –as you can only imagine — after all we had been through. We were also very tired and drained from working so hard at this for so long with no results.
As much as we were hopeful and optimistic that this was finally our answer, we went into this without that brand new excited energy that you might have when you start something new, but something felt different, and we knew that we were going to give it a shot.
CLAUDIA: Do you have any difference you want to share with us?
MOM: There were a lot of differences to the program actually that we found. While some of the methods were actually similar in nature, ETC had a lot of positive differences. For one, just the equipment in general. It was so much more comfortable for my son and so much easier to use. Also, a couple of the simplest exercises that he did on your program were so effective, and he had never done that before in the past –they were never presented to him. That was a great step, and obviously that worked.
One other big difference that comes to mind. On the other program, the only communication we had with our caseworker was through the mail. If we had problems or concerns, we would call, but it was not on a regular basis. Only as needed.
Here with you, we were assigned a wonderful caseworker who I spoke with every two weeks. It was wonderful; so personable. I was able to ask questions–even the smallest ones– regarding my son in particular. It was personal in nature, which was great. It was a great process.